At No Middle Seat, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, interact with our team, or use our services.

1. Who We Are

We are No Middle Seat, a performance marketing agency helping small businesses grow through smart digital marketing.

2. What Information We Collect

We may collect and process the following types of information:

• Identity data – name, company name, job title

• Contact data – email address, phone number

• Technical data – IP address, browser type, time zone, device type

• Usage data – how you interact with our site (pages visited, time spent, etc.)

• Marketing data – preferences around receiving marketing communications

3. How We Collect It

We collect data in the following ways:

• Directly from you – via our contact forms, newsletter signups, or when you email or call us

• Automatically – through cookies and analytics tools when you use our website

• Third-party sources – like ad platforms or partners you’ve interacted with

4. How We Use Your Information

We use your data to:

• Respond to enquiries and provide services

• Improve and personalise your experience

• Analyse performance and optimise our website

• Send you marketing communications (if you’ve opted in)

We will never sell your data, ever.

5. Legal Grounds for Processing

We rely on the following lawful bases to process your personal data:

• Your consent (when signing up for marketing)

• Our legitimate interests (to run and grow our business)

• Performance of a contract (when providing services to you)

• Legal obligations (if the law requires it)

6. How We Share Your Data

We may share your data with trusted third parties, such as:

• Marketing and analytics providers (e.g. Google Analytics, Meta)

• Email and CRM platforms (e.g. Mailchimp, HubSpot)

• Professional service providers (e.g. accountants, legal advisers)

They only get what’s needed — nothing more.

7. International Transfers

Some of our service providers are based outside the UK/EEA. Where this applies, we ensure your data is protected under relevant laws and safeguards (like Standard Contractual Clauses).

8. How We Keep Your Data Safe

We use technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

9. How Long We Keep Your Data

We only keep your data for as long as necessary:

• Enquiry data – up to 12 months

• Client data – for the duration of the project + 6 years (for tax/legal reasons)

• Marketing data – until you unsubscribe or withdraw consent

10. Your Rights

You have the right to:

• Access the data we hold about you

• Correct inaccurate information

• Ask us to delete your data

• Object to or restrict processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, just email us at [Insert Contact Email].

11. Cookies

We use cookies to improve your experience. You can manage or disable cookies in your browser settings. 

12. Updates to This Policy

We may update this Privacy Policy occasionally. When we do, we’ll update the “last updated” date at the top. We encourage you to check back from time to time.